Shipping & Returns
Shipping
We aim to dispatch orders within 10 working days. On average it takes 3-5 days, but sometimes in busier times as each item is made to order, it can take up to 10 days for your item to be posted. After 10 working days, if you still havn't received a notification of postage, feel free to contact us for an update.
We post all orders with Royal Mail. Your order will usually takes between 2-4 business days to arrive.
All orders are sent with a tracking number so you can see the progress of your delivery :)
Return & Exchange Policy
You have the right, under the distance selling act to refuse/return an unwanted item within 7 days. The 7 day period begins on the day of delivery.
The liability for the delivery and return postage is upon you. If you have received an item that is incorrect or faulty, you must notify us as soon as you have received it, within the indicated time scale of these delivery terms.
Please note that Special requested items and personalised items are non refundable under any circumstances, as they are supplied to order. Please contact us for any further advice on this matter.
We offer a guarantee on all items supplied by us and we aim to make all of our customers happy. However there may be times when items arrive damaged due to delivery. Customers must inform us within 2 days of delivery to receive a replacement order of that item, a refund for the item or a gift voucher. Items will be replaced at no cost to you once we received evidence of damaged goods. Evidence can be provided by emailing a photograph to us of the damaged items. We will refund if you wish. If the fault is ours we will replace or refund immediately.
We will not be liable for the cost of postage for any returned items, however if a new item is shipped out as a replacement, we will cover this charge.
Any missing/damaged/incorrect items from your order must be reported to us within 2 days of receipt of your parcel. Claims after that period will not be honoured.
Please note
Due to each item being hand made, colour, size and woodgrain may vary slightly when each product is made.